Effective Date: April 16, 2018
Please read carefully before using this Website.
released by NuHope from time to time (collectively, the “NuHope websites”). Any specific website, including all subordinate web pages, owned and operated by NuHope is referred to as a
“Site” or “Website.” NuHope may engage third parties such as a hosting service to assist in the operation of any Website including the Website through which you linked to view this Privacy
Privacy Practices Notice – Health Information
Certain protected health information that may be provided by You is protected as described in NuHope’s Privacy Practices Notice. In the event of any conflict between the terms of this
The type of information collected on this Website will depend upon the features and functionalities available on this Website, which may be revised from time to time. For example,
if this Website is currently operated as a “read-only” web site, we may not collect any personal information about you through the Website and will not learn who you are. On the other hand, if
this Website permits you to “register,” “create an account,” make purchases, or take similar actions, we will collect information from you that can be used to specifically identify you as an individual (such as your name, telephone number, postal address, email address, and payment information, collectively “Personal Data”). This Web site also automatically collects aggregated
information that is not linked to any specific individual such as information about traffic patterns on the Website, or the number of times a specific page was viewed in a particular month. We
may use and share aggregate, de-identified, and anonymous data without restriction as it does not identify you or any other individual user.
Personal Data, Use and Sharing
If this Website permits you to register, create an account, make purchases, or take similar actions, and if you chose to take such actions, then we will ask you to provide us with certain
Personal Data about yourself. It is always your choice whether you wish to provide Personal Data through this Website, but if you do not provide requested Personal Data you may not be
able to use all the features or functionalities of this Website. Personal Data may be combined with other information we receive through other methods, such
as from you in-person if you visit one of our facilities. Personal Data will not be sold or given to third parties for marketing purposes except in the limited cases described elsewhere in this
discretion, that such action is necessary to comply with legal requirements or with legal process served upon us, or to protect the safety of you, members of the public, other users of this
Website, or any other person, or to protect NuHope’s rights. We also may use and/or share Personal Data with third parties that help us operate our business, for example we may provide
your email address to an email vendor that helps us send large volumes of email, and if you make a purchase we may share your Personal Data with third parties as necessary to process your
order and receive payment. We may share Personal Data with NuHope’s affiliate and subsidiary entities. NuHope may transfer Personal Data to a successor entity such as in the case of a sale of
our business, a particular business division, merger, spin-off, sale of substantially all assets, or a similar transaction. NuHope may use Personal Data to provide requested services to you and to
provide you with additional information we believe you may find interesting or useful. Depending upon the features of this Website, we may use Personal Data to track your activities /
progress on and through this Web site, as well as purchases made through this site or other transaction history. We may contact you through any and all contact methods (e.g., cell phone,
fax, email, etc.) you provide us through this Website.
Reviewing and Changing Personal Data
The Website, now or in the future, may provide the ability for you to view, in-activate and or update the Personal Data you have submitted. If such functionality is available, on a specific
Website, click on the link or page to “sign in,” view your “account,” or similar link or heading. Note, due to the nature of third party hardware, software and other third party tools, even when
information is corrected or de-activated, an archive or other copy may remain.
allow Website managers to measure activity on the site and to improve your user experience, for example, by remembering your passwords and viewing preferences, thus allowing you to visit
You do not have to accept cookies to use our Website, however, you may not be able to use certain features or access certain areas if you do not accept cookies. Although most browsers are
initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally.
This Website, now or in the future, may include public forums such as message boards, bulletin boards, chat rooms, or similar activities through which users of the Website can communicate
Social Media and Third Party Platforms
Certain sections or functionalities on this Website may permit you to choose to cross-post or share information on a third party social media site or platform such as Facebook, Instagram,
LinkedIn, Twitter, Google+, or other similar sites (collectively, “Social Media Sites”). NuHope does not own or control such Social Media Sites, and posting your information on Social Media
omission of any Social Media Site, nor are we responsible for the consequences of your choosing to share your information on Social Media Sites.
The Website has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. However, data transmission over the Internet or
wireless networks cannot be guaranteed to be completely secure. Although we are committed to safeguarding your privacy and security, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. NuHope is not responsible or liable for the illegal acts (such as hacking) of third parties. Links to Other Websites
This Website may contain links to other web sites and those sites may not follow the same privacy policies as NuHope. These sites may send their own cookies to you, and may collect and
use data in ways that NuHope would not. Please note that we are not responsible for the privacy practices of third party Websites. We encourage you to be aware of this when you leave our
We are committed to protecting the privacy of children. The interactive features of our Website are not designed for or directed to children under the age of 17. NuHope shall not be liable for
any unauthorized use of the Website by minors. Please contact us if you believe a child under the age of 13 has provided Personal Data to this Website without parental consent.
Use of Website
Contacting this Website
If you want to review or revise the personal information you provided during registration on the Web site, sign in to your account to update any information. Or, if you have any questions about
Our Privacy Notice
Effective Date: April 16, 2018
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
- I. Who We Are
This notice describes the privacy practices of NuHope Recovery, LLC (“NuHope”), which includes each of our facilities in Texas.
- II. Our Privacy and Confidentiality Obligations
We are required by law to maintain the privacy and confidentiality of information about your health, health care, and payment for services related to your health (referred to in
this notice as “protected health information” or “information”) and to provide you with this notice of our legal duties and privacy practices with respect to your protected health information. When we use or disclose this information, we are required to abide by the terms of this notice (or other notice in effect at the time of the use or disclosure).
- Protected Health Information in connection with alcohol or drug services:
- 42 CFR Part 2 protects your health information if you are applying for or receiving services (including diagnosis or treatment, or referral) for drug abuse. Generally, if you are applying for or receiving services for drug abuse, we may not acknowledge to a person outside the program that you attend the program or disclose any information identifying you as a drug abuser except under certain circumstances that are listed in this notice or as otherwise provided by applicable state and federal law.
- All Protected Health Information, including drug services:
- The Health Insurance Portability and Accountability Act (“HIPAA”) Privacy Regulations (45 CFR Parts 160 and 164), also protect your health information whether or not you are applying for or receiving services for drug abuse. Generally, if you are not applying for or receiving services for drug abuse, the way we may use and disclose information differs slightly. These differences will be listed in this notice.
- Uses and Disclosures WITH Your Authorization: All Protected Health Information
- Generally, we may use or disclose your protected health information when you give your authorization to do so in writing on a form that specifically meets the requirements of laws and regulations that apply.
- There are some exceptions and special rules that allow for uses and disclosures without your authorization or consent. They are listed in sections IV and V.
- You may revoke your authorization except to the extent that we have already taken action upon the authorization. If you are currently receiving care and wish to revoke your
authorization, contact your counselor.
- Please be aware of the fact that a court with appropriate jurisdiction or other authorized third party could request or compel you to sign an authorization.
- Uses and Disclosures WITHOUT Your Authorization: All Protected Health
Even when you have not given your written authorization, we may use and disclose information under the circumstances listed below. This list applies to all protected health information, including the information we get when you are applying for or receiving services for drug or alcohol abuse.
- Treatment. We may use or disclose your protected health information for treatment purposes. Treatment includes diagnosis, treatment and other services, including discharge planning. For example, counselors may disclose your health information to each other to coordinate individual and group therapy sessions for your treatment or information about treatment alternatives or other health-related benefits and services that are necessary or may be of interest to you.
- Health Care Operations. We may use or disclose your protected health information for the purposes of health care operations that include internal administration and planning and various activities that improve the quality and effectiveness of care. For example, we may use information about your care to evaluate the quality and competence of our clinical staff. We may disclose information to qualified personnel for outcome evaluation, management audits, financial audits, or program evaluation; however, such personnel may not identify, directly or indirectly, any individual patient in any report of such audit or evaluation, or otherwise disclose patient identities in any manner. We may disclose your information as needed within NUHOPE in order to resolve any complaints or issues arising regarding your care. We may also disclose your protected health information to an agent or agency which provides services to NUHOPE under a qualified service organization agreement and/or business associate agreement, in which they agree to abide by applicable federal law and related regulations (42 CFR Part 2 and HIPAA). Health Care Operations may also include use of your protected health information for programs offered by NUHOPE, such as sending you invitations to alumni events and workshops sponsored by NUHOPE. This list of examples is for illustration only and is not an exclusive list of all of the potential uses and disclosures that may be made for health care operations.
- Other allowable uses and disclosures without your authorization, aside from treatment and health care operations, include:
- Appointment Reminders. We may contact you to send you reminder notices of future appointments for your treatment.
- Medical Emergencies. We may disclose your protected health information to medical personnel to the extent necessary to meet a bona fide medical emergency
(as defined by 42 CFR Part 2) this information might include HIV status, if applicable.
- Minors. We may disclose to a parent or guardian or other person authorized under state law to act on behalf of a minor, those facts about a minor which are relevant
to reducing a threat to the life or physical well-being of the minor or any other individual, if the program director judges that the minor applicant lacks capacity to make a rational decision and the minor’s situation poses a substantial threat to the life or physical well-being of the minor or any other individual which may be reduced by communicating relevant facts to such person.
- Incompetent and Deceased Patients. In such cases, authorization of a personal representative, guardian or other person authorized by applicable state law may be
given in accordance with 42 CFR Part 2.
- Decedents. We may disclose protected health information to a coroner, medical examiner or other authorized person under laws requiring the collection of death
or other vital statistics, or which permit inquiry into the cause of death.
- Judicial and Administrative Proceedings. We may disclose your protected health information in response to a court order that meets the requirements of federal
regulations, 42 CFR Part 2 concerning Confidentiality of Drug Abuse Patient Records. Note also that if your records are not actually “patient records” within
the meaning of 42 CFR Part 2 (e.g., if your records are created as a result of your participation in the family program or another non-treatment setting), your
records may not be subject to the protections of 42 CFR Part 2.
- Commission of a Crime on Premises or against Program Personnel. We may disclose your protected health information to the police or other law enforcement
officials if you commit a crime on the premises or against program personnel or threaten to commit such a crime.
- Child Abuse. We may disclose your protected health information for the purpose of reporting child abuse and neglect and, in Minnesota, prenatal exposure to
controlled substances, including alcohol, to public health authorities or other government authorities authorized by law to receive such reports.
- Duty to Warn. Where the program learns that a patient has made a specific threat of serious physical harm to another specific person or the public, and disclosure is
otherwise required under statute and/or common law, the program will carefully consider appropriate options that would permit disclosure.
- Audit and Evaluation Activities. We may disclose protected health information to those who perform audit or evaluation activities for certain health oversight
agencies, e.g., state licensure or certification agencies, the Joint Commission on Accreditation of Healthcare Organizations, which oversees the health care system
and ensures compliance with regulations and standards, or those providing financial assistance to the program.
- Research. We may use or disclose protected health information without your consent or authorization if our research privacy board approves a waiver of authorization for disclosure.
- Marketing Communications. We may contact you with information about NUHOPE health-related services and products that may be beneficial to you. Such communications are a part of Health Care Operations, and examples of these communications are invitations to continuing care programs, alumni events and
catalogs of recovery and self-help materials such as books, videotapes and other items.
- Your Individual Rights
- Right to Receive Confidential Communications. Normally we will communicate with you through the phone number and /or address you provide. You may
request, and we will accommodate, any reasonable, written request for you to receive your protected health information by alternative means of communication
or at alternative locations.
- Right to Request Restrictions. At your request, we will not disclose health information to your health plan if the disclosure is for payment of a health care item or service for which you have paid NUHOPE out of pocket in full. You may request additional restrictions on our use and disclosure of protected health information for treatment, payment and health care operations. While we will consider requests for additional restrictions carefully, we are not required to agree to a requested restriction. If you wish to request additional restrictions and you are currently receiving services, please contact your counselor. Once you are no longer receiving services, contact the Health Information Department in writing. We will send you a written response.
- Right to Inspect and Copy Your Health Information. You may request access to your medical record maintained by us in order to inspect and request copies of the records. Under limited circumstances, we may deny you access to a portion of your records. If you desire access to your records and you are currently receiving services, please ask your counselor for the records. Once you are no longer receiving services, contact the Health Information Department in writing. If you request copies, there may be a charge and you will be told the cost prior to the copies being made.
- Right to Amend Your Records. You have the right to request that we amend protected health information maintained in your clinical file or billing records. If
you desire to amend your records and you are currently receiving services, please contact your counselor. Once you are no longer receiving services, contact the
Health Information Department in writing. Under certain circumstances, NUHOPE has the right to deny your request to amend your records and will
notify you of this denial as provided in the HIPAA regulations. If your requested amendment to your records is accepted, a copy of your amendment will become a
permanent part of the medical record. When we “amend,” a record, we may append information to the original record, as opposed to physically removing or
changing the original record. If your requested amendment is denied, you will be informed of your right to have a brief statement of disagreement placed in your
- Right to Receive an Accounting of Disclosures. Upon request, you may obtain a list of instances that we have disclosed your protected health information other
than when 6 you gave written authorization OR those related to your treatment and payment for services, or our health care operations. The accounting will apply
only to covered disclosures prior to the date of your request provided such period does not exceed six years and does not apply to disclosures that occurred prior to
April 14, 2003. If you request an accounting more than once during a twelve (12) month period, there will be a charge. You will be told the cost prior to the request
- Right to Receive Notification of Breach. You will be notified in the event we discover a breach has occurred such that your protected health information may
have been compromised. A risk analysis will be conducted to determine the probability that protected health information has been compromised. Notification
will be made no more than 60 days after the discovery of the breach, unless it is determined by a law enforcement agency that the notification should be delayed.
- Right to Receive a Paper Copy of This Notice. Upon request, you may obtain a paper copy of this notice.
- For Further Information and Complaints. If you desire further information about your privacy and confidentiality rights, you may contact NUHOPE at 833-210-
4673. You may call this number if you are concerned that we have violated your privacy rights, if you disagree with a decision that we made about access to your
protected health information, or if you wish to complain about our breach notification process. You may also file a written complaint with the Secretary of the United States Department of Health and Human Services. Upon request, we will provide you with the correct address. We will not retaliate against you if you
file a complaint. Violation of federal law and regulations on Confidentiality of Alcohol and Drug Abuse Patient Records is a crime and suspected violations of 42 CFR Part 2 may be reported to the United States Attorney in the district where the violation occurs.
- Effective Date and Duration of This Notice
- Effective Date. This notice is effective on April 18, 2018.
- Right to Change Terms of This Notice. We may change the terms of this notice at any time. If we change this notice, we may make the new notice terms effective to all protected
health information that we maintain, including any information created or received prior to issuing the new notice. If we change this notice, we will post the new notice in public access areas at our service sites and on our Internet site at www.hazeldenbettyford.org. You may also obtain any new notice by contacting the NUHOPE Privacy Office.
- NuHope Office. You may contact NUHOPE at 833-210- 4673.